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REFUND POLICY

Last Updated: January 13, 2026

At Shri Ram Motors, we strive to provide the highest quality automotive services through our authorized Bosch Car Service center. This policy outlines our procedures for cancellations, refunds, and service guarantees to ensure transparency for our customers.

1. Service Cancellations

  • Appointment Cancellation: Customers can cancel or reschedule their service appointments at any time. We request at least 24 hours' notice to help us manage our workshop schedule.

  • Booking Deposits: If a deposit was paid for a premium service or to order specialized parts, it is fully refundable if the cancellation is made at least 24 hours before the scheduled appointment. Deposits for special-order parts that have already been shipped may be non-refundable.

2. Service Guarantee & Rework

  • Labor Warranty: We provide a 30-day/1,000 km warranty (whichever comes first) on all labor performed at our workshop. If you are unsatisfied with the quality of the repair, please bring your vehicle back for a free inspection and rectification.

  • Resolution First: Our primary goal is to fix the issue. Refunds for labor charges are only considered if we are unable to resolve the specific mechanical issue after a secondary attempt.

3. Spare Parts & Consumables

  • Manufacturer Warranty: As an authorized Bosch Car Service partner, all Bosch parts installed by us carry the standard manufacturer warranty.

  • Returns: Once a spare part has been installed in your vehicle and the vehicle has been driven, the part cannot be returned for a refund unless it is found to be defective under the manufacturer’s warranty terms.

  • Unused Parts: If you purchase a part from us and decide not to have it installed, a full refund is available within 7 days, provided the part is in its original, unopened packaging.

4. Refund Process

  • Approval: Refund requests must be made in person at our workshop or via email at shrirammotors55@gmail.com with your original invoice.

  • Method: Approved refunds will be processed via the original payment method (UPI, Credit/Debit Card, or Bank Transfer).

  • Timeline: Please allow 5-7 business days for the refund to reflect in your account once approved.

5. Contact Us

For any questions regarding your service or this policy, please visit us or contact:

  • Entity Name: Shri Ram Motors (Proprietorship: Jai Bhagwan)

  • Address: PLOT NO. KHASRA 08, near AARAMBH BANQUET, Milak Lachchhi, Milak Lachhi, Greater Noida, Uttar Pradesh 203207

  • Phone: +91 9811126455

  • EMAIL: shrirammotors55@gmail.com

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